dbaee's Privacy Policy

What Information Is Collected

At various stages of our relationship with you, we may collect the following types of information:

• Identity Information: Name, date of birth, national ID number or passport number, contact address, and email address.
• Financial Information: bKash, Nagad, or Rocket account details (only the parts needed to complete transactions), transaction history, and deposit and withdrawal records.
• Account Information: Username, password (in encrypted form), account preferences, and gaming history.
• Technical Information: IP address, browser type, device identifier, cookie data, and website usage logs.
• Communication Information: Live chat messages, email exchanges, and customer service records.

How Information Is Collected

We collect information in the following ways:

• At Registration: Information provided when you create an account on our platform.
• During Identity Verification: Documents submitted as part of the KYC (Know Your Customer) process.
• While Using the Service: Information collected automatically through gaming, betting, deposits and withdrawals, and other activities.
• Cookies and Tracking Technology: Through cookies, pixels, and similar technologies during website visits.
• Third-Party Sources: Through payment processors and identity verification services.

Sharing Information with Third Parties

dbaee does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following cases:

• Payment Processors: Information necessary to complete transactions with payment services such as bKash, Nagad, and Rocket.
• Identity Verification Services: With trusted verification partners to complete the KYC process.
• Technology Service Providers: Service providers engaged for platform operation, security, and analytics.
• Legal Authorities: Upon request from government or regulatory bodies under a court order or legal obligation.
• Business Succession: In the event of a merger, acquisition, or asset transfer, where users will be notified in advance.

All third parties to whom information is provided are bound by agreement to maintain a standard of protection equivalent to this privacy policy.

Data Security Measures

To keep your information secure, dbaee has taken the following technical and organisational measures:

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
• Data Encryption: Industry-standard encryption technology is used when storing sensitive information (passwords, financial data).
• Access Control: Only authorised staff have access to your information, on a need-to-know basis.
• Security Testing: Regular security audits and vulnerability assessments are conducted.
• Incident Response Plan: Specific procedures are in place to take prompt action in the event of any data breach.

Data Retention Period

We retain your information only for as long as necessary. The retention period depends on the following:

• Active Accounts: For the duration the account is active and for at least five years thereafter.
• Financial Transaction Records: May be retained for an extended period in accordance with legal requirements.
• KYC Documents: Retained in accordance with regulatory authority guidelines.
• Closed Accounts: Information is retained for a specified period after account closure to meet legal requirements.

Once the required retention period has ended, information is securely deleted or anonymised.

Protection of Minors

dbaee is for users aged 21 and over only. We do not knowingly collect any information from minors (those under 21).

• Age verification is mandatory at the time of registration.
• A government-issued ID is required during the KYC process to confirm age.
• If any information belonging to a minor is collected by mistake, it will be deleted as soon as this becomes known and the account will be closed.
• If a parent or guardian believes their minor child has created an account, please contact [email protected] immediately.